Satisfaction Guaranteed

Owners Shane & Amber Timothy are here to guarantee your satisfaction!

We guarantee your complete satisfaction. If you aren’t 100% satisfied with our services for any reason, just call us within 24 hours, and we’ll give you your choice:

1) We’ll dispatch a team the next day to correct any problems and re-clean to your complete satisfaction, at no charge to you, or
2) If it’s a small matter you don’t feel requires our immediate attention, we’ll give you a partial credit toward your next cleaning, and attend to your concerns with special care thereafter.

Quality Assurance

Of course we guarantee our work, but the scenario below best illustrates our professional approach to resolving problems and providing consistent quality.

You’ve had your third housecleaning visit today, and you discover a problem when you arrive home. The bathroom mirror is streaky and they didn’t clean the floor behind the toilet. Anxiety sets is. You have company coming in a few days, and, while it’s not a big deal, you don’t want to clean a bathroom you just paid someone else to clean. What should you do?

The simple answer is just call us, but you hesitate. You tried that with the last service you had and left six different messages and missed the call the one time they called you back. When you finally did speak with them, they acted very defensively and made you feel like a whiner. On top of all that, you kept having the same problems on future cleanings.

Will we ever leave a mirror streaky? Sooner or later we probably will. Of course our staff is pre-screened, well trained, and well supervised to minimize such things, but they are human and make mistakes.

When we do make a mistake, call us within 24 hours. Unlike 95% of the companies in the yellow pages, we answer the phone during business hours. You won’t hear excuses. You will hear an apology. Then we will dispatch a team, the next business day, to re-clean the area that was not done properly, at no extra charge. Or if you’d rather, we’ll give you a partial credit toward your next cleaning.

Calling us when there is a serious lapse is the easy part. There are three vital things you must give us to get the kind of quality you want every time we clean your home. In order of importance, they are:
1. Feedback
2. Feedback
3. Feedback

Here is the postcard you will find with your receipt after each cleaning:

Please, please, please, fill it out and stick it in the mailbox after each visit. We don’t know how to make it any easier for you. The payback for you is consistent high quality cleanings. It’s also unfair to the team to send them back only when you find a problem. They get monthly quality bonuses based on their grade point averages from the postcards. It’s like giving them a big tip, but with our money. It also provided a powerful incentive for the staff to understand and please each of our customers.

AM PM Cleaning Services
2913 E. Everett
Spokane, WA 99217-6219

The back is already addressed and stamped. Just fill it out and drop it in the mailbox!